Billing & Cash Receipt Questions:
- I made a mistake on my cash receipt (wrong amount, coding, etc.), how do I fix it?
A: There’s no way to modify a receipt once it has been entered. If the batch hasn’t been approved/posted yet, you can use the Reverse button (in the Munis ribbon) to reverse the incorrect cash receipt and then reenter it. If the batch has already been approved/posted, you’ll need to submit a ticket (or enter a journal entry if you have the ability).
- I entered a general billing invoice but the payment wasn’t applied to it, so it’s still showing a balance. How do I fix this?
A: Submit a ticket (referencing the receipt and invoice numbers) and someone in Finance will enter an invoice adjustment to write off the invoice balance
General User Questions
- Where do I go to complete my Timesheet?
A: Login to your Novatime Account. Your user name is your 4-digit employee code and your password is one you created during onboarding your first week.
- I am unable to get into Employee Self-Service (ESS) – my account is locked/received message “contact system administrator”
A: Contact HR@deschutes.org and someone will contact you to reset your account. If you have simply forgotten your password you can go to ESS and click the "Forgot Password" link to get a reset link.
- What is my ESS and Novatime Username?
A: Your 4-digit Employee Number
- What is my Munis Login/Username?
A: This is the same username and password you use to login to your computer and email. It's your "Windows" password. If you change your Windows password, your Munis and email passwords will automatically change too. (This does not affect your Novatime or ESS login info)